Case Study Consolidated Shared Service Centre - Victoria Jolley

Case Study Consolidated Shared Service Centre: Australia and New Zealand

2015-2016

Embedded a Common Operating Model across Oceania

Structure
Integrated AP, Credit, Payroll, Accounting, Procurement, Master Data teams

Process Aligned >420 processes to create one way of working across HANZ Introduced common operating hours and SLAs for service delivery

People Several new HANZ roles 40 Super Users Cross-trained across HANZ to strengthen cross functional capability

Technology

Integrated SAP, Command, Chris21, DNZ, INX, Promaster
Consolidated HANZ Domains
Changed banks to ANZ
Developed >220 system changes to accommodate HNZ business
Managed >10 vendors to deliver the integrated systems
Migrated, tested and reconciled > 100 Master Data Object types

Change
Supplier Pack and Vendor Portal upgrades
Customer Pack
>100 hours of training
Invoicing will change from weekly to daily
Quarries will use Command for sales and stock management
All purchasing will be managed via POs

Benefits >$3M benefits annually… $18M 9yr NPV