Case Study Offshored Shared Service Center
Case Study Offshored Shared Service Center: Australia to Manila
2016-2017
Offshored the Shared Service centre from Milton to Manila in 39 weeks
Implemented a single instance of SAP, integrated 28 Systems globally and led a team of ~200 people across 10 Program streams to embed an APAC Operating Model for Shared Services
Benefits
Delivered >$2M annually,
with a 1.5 year payback
Delivered >$2M annually,
with a 1.5 year payback
Training
Hrs 945
Courses 140
People 60
Locations Milton Chatswood Manila
Cross Functional Scope
72 Accounts Payable
122 Master Data Management
316 Accounting
72 Credit
50 Procurement
64 Cash Management
121 Corporate Finance
817 Sub-Processes
72 Accounts Payable
122 Master Data Management
316 Accounting
72 Credit
50 Procurement
64 Cash Management
121 Corporate Finance
817 Sub-Processes
International Team
Australia 68
Philippines 65
Change Network 58
Change and Comms
Hypercare
Retention Plan
Engagement Plan
Change Packs
Conferences
Exco videos
HEABS videos
HEABS visits
Exco visits
Site visits
Retention Plan
Engagement Plan
Change Packs
Conferences
Exco videos
HEABS videos
HEABS visits
Exco visits
Site visits